A reminder to FSA authorised members that the FSA's TCF December deadline is fast approaching. The FSA set a December deadline for firms to demonstrate they are consistently treating customers fairly. For FSA authorised firms, this means:

• demonstrating that senior management have instilled a culture within the firm whereby they understand and can articulate what the fair treatment of customers means;
• ensuring this culture permeates all staff within the company and those staff know what their TCF responsibilities are;
• where errors are found they are put right and learned from;
• appropriately and accurately measuring performance against all customer fairness issues materially relevant to the firm's business and acting on the results;
• demonstrating that these measures are delivering fair outcomes; and
• have no serious failings, including areas of particular regulatory interest (of which we know SIPPs are).

The above points are extracted (and paraphrased in some cases) from various useful FSA documents that can be found on the website within the Treating Customers Fairly section. There is also some useful TCF information within the Small Firms section of the FSA website - this section has recently been redesigned and is a significant improvement on the previous layout.

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This is the application required to enjoy the benefits the Association is able to offer including access to Newsletters.

The website will also allow comments and forum participation as well as the addition of members names and firms on the "Find A Member" page.

The fee for annual membership is currently £200 and cheques payable to AMPS will be required to be sent to the following address with your application to allow the Commitee to consider your request.

Please send your cheque and application for the attention of: -

Geoff Buck

Killik and Co

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